Claims Service Representative (Entry Level)

Claims Service Representative (Entry Level)
Burlington, ON


Modern Specialty Insurance Ltd. (MSI) is an independent Canadian owned MGA with program specific opportunities targeting the Transportation and Niche Habitational sectors. Through our close relationships with our broker partners, we have identified the need in both these categories and have crafted leading edge programs to provide further value to brokers and their clients.


Position Description:

The Claims Service Representative is responsible for documenting and following up on claims, on behalf of our brokers and their insurance customers regarding claims situations, as well as managing the claims data of our insured clients and setting up new claims within our system. The Claims Service Representative is responsible for assisting in the monitoring of claims progress, creating claims records/reports

Reports to Claims Team Lead


Primary Responsibilities: (consists of but not limited to)

  • Monitor incoming claims, and verify information in the claims system with policy application and/or wordings.

  • Monitor initial reserve, payouts and status as required.

  • Monitor and update system with required file notes and status update, follow up on and, review cheque status or cancellation and provide updates as required to Claims Advocate and management.

  • Create or save documents in appropriate file (incoming or outgoing communication).

  • Support the assessment of estimates, update and closure request (multiline).

  • Review and complete daily reports if required.

  • Send notification to client and communicate with insurer and adjusters as required.

  • Respond to internal or external inquiries.

  • Assist in communicating trend loss exposure for Underwriting and Business Development teams.

  • Other tasks may be required.



Key Competencies:

  • Ability to commute to the office located in Burlington, Ontario, Canada (hybrid set-up) 

  • Understanding and usage of a company operating system or broker management system

  • Experience with Google Suite or MicroSoft Office Software (spreadsheet, presentation, document)

  • Insurance Program Co-Op Student or Graduate 

  • Willing to be licensed in multiple jurisdictions.

  • Excellent verbal and written communication skills

  • High energy, organized, self-starter

  • Strong work ethic, goal oriented

  • Collaborative team player


The above reflects management’s definition of essential functions for this position but does not restrict the tasks that may be assigned. The above responsibilities are representative only; management may modify the duties and responsibilities to this position at any time. 

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